Latest update: 1 August 2026
1. COMPANY INFORMATION
These Terms and Conditions (“Terms”) govern the use of the website https://suzanneapartments.eu and the accommodation booking services provided by:
Suzanne Apartments Kft.
Registered address: 3671 Borsodnádasd, Kossuth Lajos út 29., Hungary
Tax number: 32465264-1-05
Email: info@suzanneapartments.eu
In these Terms, “Suzanne Apartments”, “we”, “us” and “our” refer to Suzanne Apartments Kft. “Resident”, “Tenant”, “you” and “your” refer to the person booking or renting accommodation from us.
2. SCOPE OF THESE TERMS
Suzanne Apartments provides furnished rooms and apartments in Budapest for medium- and long-term residential use. We do not provide hotel accommodation or tourist accommodation.
These Terms apply to use of our website, enquiries, reservation requests and bookings made directly with Suzanne Apartments. A tenancy becomes binding when the individual Tenancy Agreement has been signed by both parties and the required initial payment has been received by Suzanne Apartments.
The signed Tenancy Agreement contains the specific terms applicable to the selected accommodation, including the rental period, rent, additional costs, deposit and payment deadlines. If there is any conflict between these Terms and the signed Tenancy Agreement, the signed Tenancy Agreement shall prevail, except where mandatory law provides otherwise.
Photographs, floor plans, descriptions and measurements published on the website are provided in good faith. Minor variations that do not materially affect the use of the accommodation may occur.
3. ELIGIBILITY AND INFORMATION PROVIDED BY THE RESIDENT
The Resident must be at least 18 years old and legally capable of entering into a binding agreement. A person under 18 may rent accommodation only with our prior written approval and the necessary consent, declaration or guarantee from a parent or legal guardian.
The Resident must provide complete, accurate and up-to-date information during the booking process. We may request reasonable documentation necessary to verify identity, student status, financial ability, lawful residence or other information relevant to the tenancy.
We may refuse or cancel a reservation before the Tenancy Agreement becomes binding if the requested information is materially false, incomplete or not supplied within the stated deadline. Any refund or retention of money in such a case will be determined in accordance with the signed agreement, the nature of the payment and applicable law.
4. ACCOMMODATION AND RENTAL PERIODS
The available rental periods, minimum stay and commencement dates are stated in the relevant accommodation listing or individual offer. Availability is not guaranteed until the booking has been confirmed in writing, the Tenancy Agreement has been signed by both parties and the required initial payment has been received.
Unless expressly agreed otherwise in writing, the Resident remains responsible for rent and other agreed charges from the commencement date stated in the Tenancy Agreement, even if the Resident arrives or moves in later.
The accommodation may be occupied only by the person or persons named in the Tenancy Agreement. Subletting, transferring the booking or allowing another person to take permanent occupancy is prohibited without our prior written consent.
5. BOOKING AND CONTRACT FORMATION
To request accommodation, the Resident must submit the requested personal details, preferred rental dates and any other information required for the booking.
After accepting a reservation request, Suzanne Apartments will prepare and send the Tenancy Agreement electronically. Unless we agree otherwise in writing, the Resident must sign and return the agreement within the deadline stated in the booking email. Suzanne Apartments will then countersign the agreement.
The Resident must transfer the first month’s rent, and any other amount expressly identified as payable at booking, to the bank account stated in the Tenancy Agreement or payment instructions. A reservation is final only after:
(a) both parties have signed the Tenancy Agreement; and
(b) Suzanne Apartments has received the required initial payment.
If the Resident does not sign or pay within the stated deadline, Suzanne Apartments may release the accommodation and offer it to another applicant.
6. RENT, ADDITIONAL COSTS AND OTHER FEES
The monthly rent and additional costs are stated in the accommodation listing, booking confirmation and Tenancy Agreement.
Where a fixed monthly additional cost applies, it may include the utilities and services specified in the Tenancy Agreement. If utility consumption exceeds the reasonable usage limit or cap stated in the Tenancy Agreement, the excess may be charged separately and divided between the residents of the accommodation in the manner stated in the agreement.
Unless otherwise stated in the Tenancy Agreement, payments must be made by bank transfer in euros. The Resident is responsible for any bank charges or currency conversion costs and must ensure that the full amount due is received by Suzanne Apartments.
A one-time final cleaning and bed-linen usage fee applies. Unless the relevant listing or Tenancy Agreement states otherwise, this fee is:
(a) EUR 30 for a summer rental; and
(b) EUR 80 for other rental periods.
The fee may be deducted from the security deposit at the end of the tenancy. Extra cleaning, removal of belongings, missing items or damage may be charged separately where the reasonable cost exceeds the standard final cleaning fee.
Suzanne Apartments will issue invoices or accounting documents as required by applicable law and send them electronically to the Resident.
7. SECURITY DEPOSIT
The amount of the security deposit is stated in the listing, booking confirmation and Tenancy Agreement. Unless expressly stated otherwise:
(a) the deposit for a summer rental is equal to one month’s rent; and
(b) the deposit for other rental periods is equal to one and a half months’ rent.
The deposit must be paid no later than the commencement date of the Tenancy Agreement, unless an earlier or later deadline is expressly confirmed in writing. Where the Resident will arrive after the commencement date, Suzanne Apartments may require payment by an earlier specified deadline in order to keep the accommodation reserved.
The deposit is security for the Resident’s obligations and may not be used by the Resident as payment of the final month’s rent. Suzanne Apartments may make reasonable deductions for:
(a) unpaid rent, additional costs, utility overuse or other sums due;
(b) damage beyond normal wear and tear;
(c) missing keys, furnishings, equipment or other supplied items;
(d) additional cleaning, rubbish removal or removal and storage of belongings;
(e) costs resulting from an unauthorised early departure or another material breach of the Tenancy Agreement; and
(f) the agreed final cleaning and bed-linen usage fee.
After check-out, return of all keys, inspection of the accommodation and receipt of the information necessary for the final utility calculation, the remaining deposit will be returned within the period stated in the Tenancy Agreement. If no period is stated, it will be returned within 10 business days after all information necessary for the final settlement is available. Suzanne Apartments will provide a reasonable explanation of any deductions.
8. CANCELLATION, EARLY TERMINATION AND REPLACEMENT TENANT
Before the Tenancy Agreement becomes binding, either party may withdraw from the proposed booking. Any amount already paid will be handled according to the written booking terms and applicable law.
After the fixed-term Tenancy Agreement becomes binding, the Resident is responsible for the agreed payments for the full rental period unless:
(a) the agreement is terminated under a probationary or other termination provision contained in the Tenancy Agreement;
(b) Suzanne Apartments agrees in writing to an earlier termination;
(c) a suitable replacement tenant is accepted and completes a new booking on terms acceptable to Suzanne Apartments; or
(d) the Resident has a termination right under mandatory law.
Where the Tenancy Agreement contains a two-month probationary period, either party may terminate the tenancy during that period without giving a reason by providing at least seven days’ written notice, subject to the financial and check-out terms stated in the Tenancy Agreement. The agreed final cleaning and bed-linen usage fee remains payable.
A proposed replacement tenant is subject to Suzanne Apartments’ normal eligibility, booking and payment requirements. The original Resident remains responsible under the existing Tenancy Agreement until the replacement tenant has signed a new agreement, paid all required initial amounts and the replacement has been confirmed by Suzanne Apartments in writing. Any refund due to the original Resident will be calculated after these conditions have been met.
Moving out, returning the keys or ceasing to use the accommodation does not by itself terminate the Tenancy Agreement or end the Resident’s payment obligations.
9. MOVE-IN AND CHECK-IN
Suzanne Apartments will provide check-in or self-check-in instructions before arrival after the required payments and documents have been received. The Resident must follow the instructions and must not share key-safe codes or other access information with unauthorised persons.
The Resident should inspect the accommodation promptly after check-in and report any visible damage, missing items, cleanliness issue or material difference from the listing to info@suzanneapartments.eu, preferably within 24 hours. The report should include photographs or video where reasonably possible.
The 24-hour reporting period helps establish the condition at handover but does not exclude the Resident’s right to report a hidden defect or a problem that becomes apparent later.
10. MAINTENANCE AND REPAIRS
The Resident must notify Suzanne Apartments without undue delay of any defect, leak, breakdown, safety concern or other problem requiring repair. In an emergency involving immediate risk to people or property, the Resident must take reasonable steps to prevent further damage and contact the relevant emergency service where necessary.
Suzanne Apartments will assess reported issues and arrange necessary repairs within a reasonable time, considering their seriousness, availability of contractors and whether access to the accommodation is provided.
The Resident must allow Suzanne Apartments, the owner, building management or an appointed contractor reasonable access for inspection, maintenance or repair after reasonable notice, except in an emergency when immediate access may be necessary.
The Resident must not arrange non-emergency repairs, alterations or replacement purchases at Suzanne Apartments’ expense without prior written approval.
11. RESIDENT RESPONSIBILITIES AND HOUSE RULES
The Resident must:
(a) use the accommodation responsibly and for residential purposes only;
(b) keep their private room and shared areas reasonably clean and hygienic;
(c) avoid excessive noise, nuisance, unlawful conduct and disturbance to flatmates or neighbours;
(d) comply with the Tenancy Agreement, applicable house rules and reasonable building regulations;
(e) take reasonable care of the accommodation, furniture, appliances, keys and equipment;
(f) notify Suzanne Apartments promptly of damage or maintenance issues;
(g) not make alterations, install locks, paint, drill or remove furniture without prior written permission; and
(h) comply with the guest policy stated in the Tenancy Agreement or house rules.
Smoking and keeping animals are permitted only if expressly approved in writing. The Resident is responsible for the conduct of their guests and for any damage or disturbance caused by them.
Suzanne Apartments is not responsible for the loss, theft or damage of the Resident’s personal belongings unless caused by Suzanne Apartments’ unlawful conduct or negligence. Residents are advised to obtain suitable personal belongings and liability insurance.
12. DAMAGE AND LIABILITY
The Resident is responsible for damage caused intentionally or negligently by the Resident or their guests, excluding normal wear and tear. Where possible, the Resident will be informed of the issue and the reasonable repair or replacement cost.
Suzanne Apartments is responsible for performing its obligations under the Tenancy Agreement and applicable law. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for intentional conduct, gross negligence or injury caused unlawfully.
Suzanne Apartments is not responsible for temporary interruptions or circumstances outside its reasonable control, such as building-wide utility failures, public service interruptions, works ordered by authorities or actions of third parties, provided that Suzanne Apartments takes reasonable steps within its control to address the situation.
13. CHECK-OUT
The Resident must vacate the accommodation by the agreed check-out time, remove all personal belongings, dispose of rubbish, leave the accommodation in a reasonably tidy condition and return all keys as instructed.
Items left behind may be removed, stored or disposed of after reasonable notice, depending on their nature and value. The reasonable costs of removal, storage, delivery or disposal may be deducted from the deposit or charged to the Resident.
The Resident remains responsible for rent and any resulting loss or cost if they fail to leave by the contractual move-out date without written approval.
14. FORCE MAJEURE
Neither party will be liable for a failure or delay in performing an obligation where performance is prevented by an extraordinary event beyond that party’s reasonable control and the effects could not reasonably have been avoided.
The affected party must notify the other party as soon as reasonably possible and provide supporting documents where requested. The parties will seek a reasonable solution based on the circumstances, the extent to which the accommodation remains available and applicable law.
Force majeure does not automatically entitle the Resident to a full refund. A lack of travel documents, a voluntary change of plans, personal financial difficulty, cancelled studies or a non-binding travel recommendation will not normally constitute force majeure unless mandatory law provides otherwise.
15. WEBSITE USE AND INTELLECTUAL PROPERTY
The website and its text, photographs, branding, graphics and other content are owned by or licensed to Suzanne Apartments and may not be copied, republished or used commercially without prior written permission.
Users must not misuse the website, attempt unauthorised access, submit false information or use its content for unlawful purposes.
We aim to keep the website accurate and available but do not guarantee uninterrupted access or that every listing will remain available. We may update listings, prices and these Terms. Changes to these Terms will not retroactively alter an already signed Tenancy Agreement unless agreed by both parties or required by law.
16. PERSONAL DATA
Suzanne Apartments processes personal data for enquiries, booking administration, contract performance, payments, legal compliance, property management and communication. Further information about the categories of data processed, legal bases, retention periods and data-subject rights is provided in the Privacy Policy published on our website.
Personal data may be shared only where necessary for the tenancy or required by law, including with property owners, contractors, accountants, payment providers, legal advisers or competent authorities, subject to applicable data-protection requirements.
17. COMPLAINTS
Questions, maintenance reports and complaints should be sent to:
Suzanne Apartments Kft.
Email: info@suzanneapartments.eu
Postal address: 3671 Borsodnádasd, Kossuth Lajos út 29., Hungary
Please include the Resident’s name, accommodation address, relevant dates, a clear description of the issue and any supporting documents. Suzanne Apartments will review the matter and respond within the period required by applicable law.
Where the Resident qualifies as a consumer, these Terms do not restrict any mandatory consumer rights or the right to contact the competent consumer-protection authority or conciliation body.
18. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms and the contractual relationship between Suzanne Apartments and the Resident are governed by Hungarian law.
The parties will first attempt to resolve any dispute through direct written communication. If no settlement is reached, the dispute may be submitted to the competent Hungarian court or other competent dispute-resolution body in accordance with applicable law.
Nothing in these Terms deprives a consumer of the protection of mandatory law or of the right to bring proceedings before a court or authority that has jurisdiction under applicable consumer-protection rules.
19. FINAL PROVISIONS
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in effect. The invalid provision will be interpreted or replaced only to the extent necessary to achieve a lawful result closest to its original purpose.
A failure or delay by Suzanne Apartments in enforcing a right does not constitute a waiver of that right.
Notices relating to a booking or tenancy may be sent to the email address provided by the Resident. The Resident must promptly notify Suzanne Apartments of any change to their contact details.
For questions regarding these Terms, please contact info@suzanneapartments.eu.
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