Suzanne Apartments
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Frequently Asked Questions

We are here to help you and answer your questions. If you don't find your answer in the lists below you can write us : info@suzanneapartments.eu e-mail address or you can use the contact form below.

Apartment

1 Are the apartments equipped and furnished?

Yes, all apartments are fully furnished and equipped.

For detailed information, please visit the room listings page, where you’ll find a full description of each room’s furniture and equipment.

Each apartment includes a washing machine, microwave, kettle, as well as plates, pans, glasses, mugs, cutlery, and other essential kitchen accessories.

Rooms are furnished with a bed, student desk and chair, bedside table or coffee table, wardrobe or chest of drawers, curtains, carpet, and decorative items such as pictures or plants.

2 Do we provide bed sheets and towels?

Yes, we provide two sets of bed sheets, towels, and other household textiles in all our apartments — so everything will be ready for your arrival.

Payment

1 How much are the extra cost?

The extra cost is a fixed €100/month. This includes:

  • All utility bills (water, electricity, gas)

  • Common building fees

  • 2 cleaning services per month

  • Maintenance support

  • Wi-Fi internet

During the  summer period (July and August) we do not charge any additional fees!

Please note:
This fee is fixed but not unlimited. We kindly ask our tenants to be responsible with their energy and water usage. In case of excessive consumption, extra charges may apply.

At the end of the lease, there is also a one-time final cleaning and linen fee of €80.

We are not asking any agency or administration fee!

Services

1 Can we help with visa or other documentation?

Yes, we can sign your address card, which is usually sufficient from our side to support your visa or residence process.

If you require any additional assistance, feel free to contact us at info@suzanneapartments.eu — we’ll be happy to help where we can.

2 What services do we provide to support our tenants?

We offer a mandatory cleaning service to help keep all apartments in excellent condition and to ensure a hygienic living environment for everyone. Our cleaning lady usually visits twice a month, every second week. The cleaning schedule is sent to tenants during the first few days of each month.

For maintenance issues, we have a handyman for minor repairs, and a team of professional technicians for larger problems. Since unexpected issues can happen, you can always count on us to handle them as quickly as possible.

To report a problem, simply send us a message with photos or videos, and we’ll do our best to resolve it within a few days.

Terms and conditions

1 Booking Process

You can easily book your room through our website. Please make sure to fill in all your personal details accurately — these will only be used to prepare your rental contract.

Once we receive your information, we will send you the lease agreement by email in PDF format, already signed by us. You will then have 24 hours to read, sign, and return the contract. We accept both digital signatures and scanned copies of printed, signed documents.

To confirm your reservation, we also require the first month’s rent to be paid in advance via bank transfer. As soon as we receive the payment, your booking will be fully confirmed — there’s nothing else you need to do at that point.

We’ll reach out to you a few weeks before your check-in date to discuss your arrival details.

2 Cancellation & Replacement Policy

You may cancel your reservation up to 1 month before your arrival with no obligation.

After this period, cancellation is still possible under certain conditions. If you are able to find someone to take your place, we will refund your payment once we have a signed contract with the new tenant and their payment has been received in our bank account.

This replacement option is also available during your stay, in case you need to leave earlier or face an emergency. We’ll do our best to assist you in the process.

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